Location: Sandviken
Region: Nordics, Poland & Baltics

Are you looking for a broad and coordinating role where service, structure and customer focus are key? IPCO is now looking for an Inside Sales & Service Coordinator to support and develop our aftermarket and service operations.

About the role

As Inside Sales & Service Coordinator, you hold a key position within IPCO’s Aftermarket organization. You support and coordinate inside sales and service activities across the Nordic region, Poland and the Baltics, ensuring high-quality service delivery and efficient ways of working.

You will work closely with service teams, sales, and customers in an international environment and play an important role in creating structure, follow-up, and customer satisfaction.

Key responsibilities

• Support and coordinate inside sales and service activities in the region

• Prepare quotations, handle order administration, and follow-ups

• Provide administrative support related to service and inside sales

• Work in and manage business systems and CRM/ERP tools (e.g. M3 and D365)

• Perform monthly follow-ups and reporting

• Coordinate and plan service technicians’ time and resources

• Ensure professional and efficient handling of service requests

• Contribute to the development of common ways of working and best practices

• Actively support safety, quality, and continuous improvement initiatives

Who are you?

We are looking for a structured and service-minded person who enjoys a coordinating role with many interfaces. You are comfortable working independently, appreciate administration combined with problem-solving, and have a strong customer and business focus.

Qualifications

• Experience from service operations, aftermarket, or inside sales, preferably in an international environment

• Strong administrative skills and experience working with business systems

• Ability to structure and prioritize your work independently

• Excellent communication and collaboration skills

• Fluent in Swedish, both spoken and written

• Good knowledge of English

• Willingness to travel internationally when required

Meritorious

• Experience from industrial, technical, or manufacturing environments

• Knowledge of CRM, ERP, or service management systems

• Experience with continuous improvement or lean methodologies

• Technical understanding, for example within welding, engineering, or industrial processing

We offer

• A varied and responsible role in a global industrial company

• The opportunity to influence and develop IPCO’s service and inside sales operations

• Close collaboration with committed and experienced colleagues

• A work environment with strong focus on safety, quality, and development