Location: Pine Brook, NJ
Company: IPCO US LLC
Reports to: Aftermarket Manager

About the Role
IPCO US LLC is seeking a hands-on, customer-focused Aftermarket Engineer to serve as a technical liaison between our company and customers. This role is ideal for a mechanically inclined engineer with strong process engineering experience who enjoys travel, customer interaction, and solving real-world equipment challenges.

You will work closely with customers to optimize equipment performance, support spare parts sales, assist with new installations, and provide technical training, both on-site and in-house.

Key Responsibilities

• Travel up to 50–75% to customer sites to support equipment optimization and aftermarket services

• Build and maintain strong customer relationships to drive future sales opportunities

• Review spare parts inventories and identify opportunities to increase aftermarket sales

• Provide technical support to inside sales, design engineers, and sub-suppliers during quoting and order entry

• Collect and evaluate process data for design, scale-up, and performance improvement

• Support startup and commissioning of new and rental equipment, including extended on-site assignments

• Deliver hands-on technical training to customers and IPCO colleagues

• Generate visit reports and maintain accurate records in IPCO’s CRM

• Participate fully in quality, health, safety, and environmental programs

• Assist sales engineers and belt technicians during customer visits as needed

Qualifications

• Engineering degree preferred; 1–3 years of relevant experience accepted

• Strong mechanical aptitude with hands-on equipment experience

• Solid understanding of process engineering principles, including mechanical design, heat transfer, and fluid dynamics

• Ability to interpret technical drawings, specifications, and engineering manuals

• Comfortable performing technical calculations and problem-solving

• Excellent written and verbal communication skills in English

Physical & Work Environment Requirements

• Ability to lift up to 80 lbs and work in industrial environments

• Comfortable working at heights, in confined spaces, and around mechanical equipment

• Willingness to travel extensively, drive rental cars, and fly commercially

• Ability to meet customer safety requirements, including drug testing and respirator use

Featured Benefits

Health & Wellness

• Four Cigna medical plan options

• Dental and vision coverage through Sun Life

• Prescription coverage and telehealth access

Company-Paid Coverage

• Life insurance

• Short- and long-term disability

• FSA and HSA options with company contributions

Financial Future

• 401(k) plan with company match plus 5% profit sharing

• Access to professional financial advisors

Time Off

• Paid Time Off starting at 15 days

• Paid holidays, parental leave, and bereavement leave

Career & Culture

• Tuition reimbursement and professional development programs

• Recognition programs and team events

Why Join IPCO
At IPCO, you’ll work with advanced process equipment, gain direct customer exposure, and play a critical role in supporting long-term customer success. We offer a collaborative environment, technical growth opportunities, and a strong total rewards package.

IPCO US LLC is an equal opportunity employer.