Location: One of IPCO’s European production sites

The Global Service Manager is responsible for leading and developing IPCO’s global service operations within the Aftermarket function. The role ensures world-class service delivery across all product offerings, drives operational excellence, and builds a high-performing, safety-focused service organization that supports IPCO’s profitable growth strategy.

Key Responsibilities

Leadership & Organization

• Lead and manage operational activities and staff across IPCO’s global service functions.
• Drive and develop the Press Priority Team and Global Service Team to secure customer satisfaction and performance excellence.
• Build and maintain a strong service culture based on safety, accountability, and continuous improvement.

Service Operations & Delivery

• Oversee and coordinate all global service activities across IPCO’s product portfolio.
• Provide technical and administrative service support to the global sales organization and customers.
• Ensure efficient and professional handling of global service requests (Global Inbox) through defined processes and competence development.
• Promote and embed proactive and preventive service delivery practices to increase uptime and customer value.

Process Development & Best Practice

• Develop and maintain global tools, methods, and training programs for service delivery.
• Manage and optimize tool leasing programs and ensure access to required service equipment globally.
• Establish and maintain Global Best Practices to enable scalable, consistent, and high-quality service execution.

Safety & Compliance

• Ensure a safe working environment for all employees and visitors, both internally and at customer sites.
• Drive compliance with IPCO’s safety standards, quality procedures, and legal requirements.

Qualifications & Experience

• Proven experience in global service management, preferably in the industrial or aftermarket sector.
• Strong leadership and people development skills with experience managing multicultural, cross-functional teams.
• Demonstrated ability to drive operational improvements, manage complex projects, and deliver measurable business results.
• Excellent stakeholder communication and collaboration abilities.
• Strategic mindset with a hands-on, solution-oriented approach.
• Fluent in English (spoken and written).
• Willingness to travel internationally.

Preferred Skills

• Experience with welding procedures, engineering services, or industrial processing equipment.
• Knowledge of CRM, ERP, and service management platforms.
• Understanding of lean principles and continuous improvement methodologies.

Education

• Degree in Engineering or equivalent technical education.
• Alternatively, 5–10 years of relevant experience in industrial service operations or aftermarket management.