About the role

As a Quality Engineer you will take on a key role in IPCO’s quality and customer care operations. You will manage customer cases and claims, coordinate interventions, and drive and secure corrective and preventive actions that ensure long-term improvements. The position involves close collaboration with production, global service, R&D, material lab and sales, to make sure that our processes and products consistently exceed expectations. A crucial part of the role is also maintaining and developing our ISO certification, safeguarding IPCO’s high standards in demanding global markets. As a team member, you are also a part of other work tasks within safety, work environment, quality, sustainability and environment.

Responsibilities

In this role, you will:

• Manage customer complaints from receipt through to resolution.

• Conduct root cause analysis with organization and implement structured corrective and preventive actions according to quality methods such as DMAIC, 8D, 4Q, etc.

• Collaborate with production, global service, R&D, material lab and sales organization to integrate quality into every stage of the value chain.

• Monitor and analyze quality data, identifying trends and driving continuous improvements.

• Provide training and guidance to colleagues to strengthen quality awareness and performance across the organization.

• Prepare quality reports and maintain documentation in line with corporate standards.

• Participate in internal and external audits to secure compliance according to ISO standards.

Your Profile

You have a technical degree or equivalent engineering background and bring solid experience in quality management from an industrial or manufacturing environment. You know how to work with established quality tools and methods such as DMAIC, 8D, FMEA, SPC, and you have hands-on experience of management systems and standards, especially ISO 9001.

To thrive in this role, you bring the right attitude – you are socially confident, clear and straightforward in your communication, yet humble, listening and able to inspire trust. You have a practical mindset and a hands-on approach that helps you turn improvements into reality. Collaboration comes naturally to you, and you enjoy being part of a team where inclusiveness and shared responsibility are key. You move effortlessly within production to listen and in collaborative manner find pragmatic solutions to customer issues.

In addition, you are resilient and able to handle pressure from demanding situations or customers in a professional way. You are solution-oriented, curious and open to trying new approaches, and you combine drive and persistence with an engaged, down-to-earth style. Above all, you are unpretentious and focused on what creates real value for the customer and the business.

Additional requirements include:

• Strong skills in Swedish and English, both spoken and written

• A valid driver’s license (B).

• Ability to travel when required.

Preferred Qualifications

In addition to the required qualifications, it is considered meritorious if you bring experience or knowledge into the following areas:

• Machine design and mechanical construction.

• Materials science and material properties.

• Measurement technology and calibration.

• ERP system M3, SharePoint.

• Proficiency in German, spoken and written.

What we offer

At IPCO you will be part of an international, technology-driven company with a strong global presence. You will influence business-critical processes that directly impact customer satisfaction and IPCO’s reputation for quality. Our culture is built on collaboration, innovation, and continuous improvement, and we actively support the professional growth of our employees in areas such as technology, process management, and quality systems.

Based in Sandviken, you will join a team of dedicated colleagues who are passionate about making a difference and committed to enhancing our customers succeed worldwide.

Ready to make a difference?

Apply today – applications are reviewed on an ongoing basis, with a final application deadline of November 9, 2025. Please submit your application in English.

In this recruitment process, we are partnering with Boss Business Partner. For questions about the recruitment, please contact Sofia Wester at +46 (0)739 344 394.