Service Manager - NAFTA Region
Join IPCO as Service Manager - NAFTA Region to lead a proactive, customer-focused service culture with global exposure, career growth, and comprehensive benefits.
Location: Pine Brook, NJ | Travel: Up to 25% (Domestic & International)
About the Role
IPCO-NAFTA is seeking a Service Manager to lead our Technical Service Department and build a proactive, customer-focused culture. This role oversees installation, maintenance, and repair operations while ensuring safety, quality, and financial targets are met across the NAFTA region.
Key Responsibilities
• Lead and develop a proactive service team
• Manage budgets, payroll, and service contracts
• Oversee safety compliance and quality audits
• Recruit, train, and schedule service personnel
• Support technical troubleshooting and customer presentations
Qualifications
• Bachelor’s degree in engineering or equivalent experience
• 7-10 years in technical service management (rotating equipment preferred)
• Strong mechanical aptitude; welding experience a plus
• Proven leadership and communication skills
Benefits Snapshot
• Health & Wellness: Comprehensive Health Coverage for You & Your Family - Because Peace of Mind Matters (multiple medical plan options, dental & vision coverage, telehealth access)
• Company-Paid Coverage: Life insurance, short/long-term disability, FSA & HSA with company contributions
• Financial Future: 401(k) with match + 5% profit sharing, access to financial advisors
• Time Off & Flexibility: PTO starting at 15 days, paid holidays, parental & bereavement leave, hybrid options
• Career & Culture: Tuition reimbursement, professional development programs, recognition events, flexible schedules
Apply today: Send your resume to wendy.juarez@ipco.com
- Department
- Service
- Role
- Service Manager
- Locations
- United States
- Remote status
- Hybrid
About IPCO
IPCO is the industrial process solutions company that touches the lives of everyone, everywhere - from food to flooring, powder paint to paper, solar cells to semiconductors. We are a 650-strong global team who design, build and service innovative equipment and steel belts for businesses seeking to enable the green transition with sustainable, large-scale production.
Join a company that has been leading the way in industrial processing solutions since 1901 and develop a long-term, stimulating career, with plenty of opportunities to make your mark. You’ll work in an expert team with colleagues who have a passion for performance and a commitment to innovating for the future. And you’ll develop new skills and capabilities as you help to maximize our customers’ success.